I am extremely disappointed in the owner of this business. I used Teleflora (never again) to order my friend a Christmas/house warming gift. I wanted a plant, something that would last. I researched animal friendly plants as she has two cats and two dogs. I decided on a money tree to bring good luck and I loved the thought of that as my gift. My friend received a sub par "holiday arrangement" of pine cones and carnations with a note stating that the sender (myself) approved the change. When I called to inquire, I spoke with a Chris who tried to be very helpful. She got to the bottom of the mystery and informed me that Teleflora told them that I approved the change (I am in the process of contacting them as well). But when I expressed my disappointment in the quality of the arrangement, she tried to explain and told me that if I was disappointed in the item itself, then that was their responsibility to address. The owner took the phone from her and basically tried to sell me on the fact that "carnations are expensive, there where pine cones in the arrangement as well" blah blah blah. Not once did she try to correct the situation or even offer to send my friend a plant, at least, as I wanted something that would last. I am sorry but as a former small business woman I have always put the customer first. I would not recommend this florist - the product was sub par and the costumer service terrible.
UPDATED THIS REVIEW! Thank you Beverly for taking the time to correct the situation. My friend sent me a picture of the money tree that she received last week. I appreciate the customer service and will use Floral Elegance in the future.
Floral Elegance did the flowers for my best friends wedding. Everything looked incredible from the bouquets to the centerpieces. The bride and groom were so happy with everything. Never seen a more beautiful wedding!
Beverly McClure – Floral Elegance: Beverly is not just an amazing, talented floral designer. She is an amazing human being. She is so kind and generous and cares about each and every client. Her floral design work is like none I have ever seen and when you place an order you know exactly what is being sent because she sends you a picture of the arrangement. She is at the top of her game!!!
As a bride I was so amazed and overjoyed at Beverly's beautiful work for my wedding. I could not have been happier and her kindness, patience, and attention to detail made my wonderful day even more of a dream come true. As soon as she brought the flowers into the bridal suite I started crying. It was more beautiful than I could have ever dreamed. She was a joy to work with and made me feel so comfortable and happy. I will be reliving this beautiful day forever and cherish the memories that Beverly helped me create. She turned my dreams and vision into a reality. I couldn't be happier or more grateful to find her!
Floral elegance is my go to for everything flowers. Beverly is such a sweetheart and her personality shines throughout her work of art. The flowers I get last three yes three weeks! They are crazy pretty and fragment. It is so nice to walk in the house after a long day smell the beautiful bouquet even before you see them.
Floral Elegance is a US Florist based in Millbury, Massachusetts. Floral Elegance is located at 28 Grafton St, Millbury, MA 01527, USA.
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